Careers

Working for an innovative, creative and global company is always challenging and interesting. At Roland we pride ourselves on our attention to detail, our practical and open nature and our ability to deliver what our customers need when they need it.

Roland DG always welcome interest in our company, above and beyond of the positions listed below. If you feel you have a talent for communication, technology and working with people, feel you have something you could bring to Roland DG, and you’d like to work with a clear market leader, please send your CV and a covering letter to us.

RolandCare Field Service Engineer

Location: Ideally Luton/Milton Keynes/Bedford M1 corridor with consideration for surrounding areas (Home Based)
Sector: Large Format Printing/3D
Salary: Relevant to Experience
Additional Benefits: OT /Company Car/Pension*/Private Healthcare**/Mobile/Laptop/Home Broadband
Closing Date: 31st March 2017

The Company:  Roland DG (UK) Ltd is the UK and Irish marketing, distribution and sales arm of Roland DG Corporation, Hamamatsu, Japan, a worldwide leader in the sign, graphic arts, commercial print, packaging, labelling, promotional gift, textile, engraving, milling and 3D modelling industries.  Founded in 1981 and listed on the Tokyo Stock Exchange, Roland DG is the world’s number one provider of wide-format inkjet printers for the durable graphics market.  Alongside wide-format printers, Roland DG also manufactures high-quality vinyl cutters, 3D scanners, milling machines and engravers.  In the UK and Ireland, these products are sold through an extensive dealer network that provides expertise in the different markets we serve. At Roland DG (UK) Ltd we aim to be “the best, not the biggest” in what we do and are proud of the quality of products and services we provide our customers.   Roland DG (UK) are Investors In People (IIP) accredited.

Description:  This is a great opportunity to join a successful and expanding business.  Candidates must possess a strong electro-mechanical aptitude and be able to demonstrate skilful experience in the repair and service of Large Format Inkjet Printers and have working knowledge of related software packages.  Additional knowledge of milling & engraving products would be advantageous.

Person Specification (critical skills the role holder must possess and demonstrate):

• Have a proven background in field engineering/service ideally with a minimum five years’ experience.
• Ideally have service/repair knowledge and experience on Roland product range.
• Must have Full UK Driving license.
• Must have a good geographical knowledge of UK and Ireland.
• Be able to demonstrate a logical approach to problem solving.
• Knowledge of popular graphic design software such as Corel Draw and Adobe Illustrator is essential, to a level of efficiency to test & demonstrate the Roland product workflow.
• Ability to work alone but also as part of a team using knowledge sharing to the best advantage for the team
• Strong understanding of customer requirements.
• Strong interpersonal skills - collaboration, teamwork.
• Excellent written and verbal communication skills together with a high degree of computer literacy.
• Accurate and timely record keeping.
• Flexible approach to the job&  the ability to adapt to new and challenging workloads.
• Ability to manage own time effectively.

Experience & Education:

• Ideally educated to O’Level/GCSE standard or equivalent.
• Experience of working within a Field Service Environment.
• Experienced in using CRM systems
• Knowledge of Microsoft packages – Outlook, Word, Excel. Power Point etc.

To apply for the role please email careers@rolanddg.co.uk attaching your CV and stating salary expectations.

No Agencies Please.

* After Qualifying period
** After Qualifying period & with employee contribution

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RolandCare Advisor

Location: Roland DG UK Head Office, Clevedon
Sector: Support
Salary: Relevant to Experience
Additional Benefits: Pension/Private Healthcare*/Company Bonus Scheme/Death in Service cover
Closing Date: 20th February 2017

The Company: Roland DG (UK) Ltd is the UK and Ireland marketing, distribution and sales arm of Roland DG Corporation, Hamamatsu, Japan, a worldwide leader in the sign, graphic arts, commercial print, packaging, labelling, promotional gift, textile, engraving, milling and 3D modelling industries. Founded in 1981 and listed on the Tokyo Stock Exchange, Roland DG is the world’s number one provider of wide-format inkjet printers for the durable graphics market. Alongside wide-format printers, Roland DG also manufactures high-quality vinyl cutters, 3D scanners, milling machines and engravers. In the UK and Ireland, these products are sold through an extensive dealer network that provides expertise in the different markets we serve. At Roland DG (UK) Ltd we aim to be “the best, not the biggest” in what we do and are proud of the quality of products and services we provide our customers. Roland DG (UK) are Investors In People (IIP) accredited.

Description: To provide customer care, service excellence and to fulfil SLA & KPI requirements for the Roland DG Care department. Providing product support and ensuring that all enquiries are dealt with quickly and efficiently whilst providing outstanding customer service. Candidates will ideally be educated to GCSE standard, equivalent or higher. A history of working within a customer service environment, excellent report writing and communcations skills are a must. A good working knowledge of CRM systems and a full driving licence are also essential.

Person Specification (critical skills the role holder must possess and demonstrate)

• Possess outstanding customer handling and telephone skills
• Must have excellent overall PC skills including all Windows operating systems
• Thorough familiarly with Microsoft office applications
• Be able to demonstrate a logical approach to problem solving
• Knowledge of popular graphic design software such as Corel Draw and Adobe Illustrator
• Any knowledge of other design software beneficial
• Ability to work alone but also as part of a team using knowledge sharing to the best advantage for the team
• Ability to communicate technical information to non-technical personnel
• Good time management and priority handling
• Must be comfortable working towards defined Key Performance Indicators (KPI’s) and constantly maintain Service Level Agreements (SLA’s)
• Strong interpersonal skills - collaboration, teamwork
• Excellent written and verbal communication and presentation skills
• Capability to adapt to new and challenging workloads be inventive and able to address unforeseen problems that arise
• Ability to manage own time effectively while providing accurate and timely record keeping

Key Tasks and Accountabilities

• Deal effectively with all technical enquires and to take ownership until resolved.
• Inform customers of actions being taken to solve their problem(s).
• Send a detailed reports to Japan if a solution can’t be found.
• Update CRM database.
• Ensure a diarised history is maintained on the system and that each communication is documented in detail with total accuracy.
• Update information packs for engineers and sales team.
• Create “how to” documents for installation and operation of machines and software.
• Download latest updates for all technical data, i.e. Service notes, firmware, manuals, software.
• To maintain a close link with business managers, service engineers, product management and Roland Japan regarding technical advances to enhance product knowledge.
• Ensure all reports are completed legibly and accurately and communicated to the relevant personnel on or before the allotted time.
• To provide customer care, service excellence and to fulfil SLA & KPI requirements.
• To undertake self-improvement training to improve knowledge and performance.
• To attend appropriate internal & external training sessions that will improve knowledge and or performance of role.
• Travel as necessary to attend Exhibitions and meetings both nationally and internationally.
• Repair customer return to base machines, service stock and showroom machines in accordance with SLA’s & KPI’s to a high standard of workmanship, completing paperwork and informing customers of progress.
• Travel as necessary to site to perform field repairs
• Actively use the Roland forum, giving advice to the end users.
• Health & Safety – adhere to and promote company H&S procedures to help maintain a safe working environment.
• Return all administration documents including but not limited to, Timesheets, Job Reports, Stock Returns, Stock Checks, /Cash/Currency Expenses forms to be completed and returned on time as set out by your Line Manager
• Provide coverage when required for all roles within the department, including but not limited to, goods in & out, service coordinating, parts ordering, stores and ticket processing.
• Handle all support emails and ensure all other emails are dealt with effectively.
• Maintain website support pages.
• Any other duties relevant to this role.

* After Qualifying period & with employee contribution

To apply for any positions listed, please email careers@rolanddg.co.uk attaching your CV and stating salary expectations