Standard RolandCare Service Agreement engraving & 3D systems coverage

System and Ancillaries

• All mechanical, electrical and electronic components
• Chassis, covers and fittings

Standard RolandCare Service Agreement also includes, where applicable:

• Telephone, email and web support for hardware, software and Roland consumables
• Service loan scheme
• System upgrades - physical, system and software when available

Exclusions

RolandCare Service Agreement does NOT include:

• Consumable items such as tools, drive belts, spindle motors and cutting mats
• Accidentally or maliciously caused physical damage
• Damage to system caused by inappropriate use
• Support for non-Roland supplied products
• Computer virus infections; problems caused by network configurations, including firewall/anti-virus software; environmental and power related issues

PC and Software coverage*

• Roland supplied PC hardware and operating system
• Roland supplied cutting software
• Roland supplied ancillary software, including printer/cutter drivers

*In the event of a PC fault Roland may return the system to its installation condition, which may include reformatting the hard drive(s) and removing any customer installed software and hardware. The customer will be responsible for backing up and restoring any data files and any additional software applications. Due to the continuous and rapid development of PC hardware, Roland cannot provide RolandCare cover for Roland supplied PCs older than 3 years from the original installation date.