Payment Terms

Course fees are payable with the booking. Roland may however agree to invoice. If Roland does issue an invoice, payment is due upon receipt of the invoice. Roland reserves the right to refuse attendance on a course if payment is not received 10 working days before the course date.

Multiple Delegates

Reductions are available for companies booking multiple delegates on the same course, on the same date. One delegate will be charged full price. The second and third delegates will receive a 5% discount. Delegates four and five will receive a 7% discount, and six delegates or more will receive a 9% discount.

Delegate Substitution

Substitute delegates may be nominated at any time. There is no charge for delegate substitution providing there is no change of course date.

Cancellations by the Customer

At any time up to 10 working days before the course start date, courses can be cancelled by written notification, and a full refund will be given. If written cancellation occurs within 10 working days before the course start date, an 80% refund will be given. However, if cancellation occurs 5 working days or less before the course start date, no refund will be given.

Transferring to Another Date

If a transfer to another course is requested 5 working days before the course start date, no charge will be incurred. Only one transfer per course per person will be allowed. If a transfer to another course is requested less than 5 working days before the course start date, a 20% administration charge will be applied. Roland must receive payments 10 working days before the new course start date.

Bundled Courses

Where a course has been offered with the purchase of a machine and course booking has been confirmed, if the customer does not attend and/or fails to notify Roland of cancellation based on the above terms and conditions, the right to attend this course will be revoked. If the delegates wish to attend the course again, they will be charged the full price.

Accommodation

Roland has negotiated a special rate at some hotels local to the Academy for delegates attending a two day course who require overnight accommodation. Please see course details to check if accommodation is offered. Notification of accommodation cancellation must be received by Roland in written format. If a room is no longer required and Roland does not receive written confirmation, Roland will invoice for this room. Rooms can be cancelled up to a day before the course at no charge.

Confirmation Letters

During the course booking process, customers will receive a confirmation letter from Roland. Please bring this to registration on the first morning as proof of payment. Roland reserves the right to refuse entry to anyone who cannot produce proof of payment.

Lunch

Lunch will be provided free of charge for all delegates on any Roland course. Any dietary requirements must be provided to Roland at time of booking.

Behaviour

Roland reserves the right to refuse Academy entry to anyone breaking health and safety regulations or displaying anti-social behaviour.

Times

Please note that to be fair to other delegates, anyone arriving later than 10.30a.m will be refused entry.

Important Notes

Confirmation of booking, VAT invoice and joining instructions for delegates will be sent by return post upon payment of fees.  It may be necessary (due to reasons beyond Roland’s control) for Roland DG (UK) Ltd to change the content, timing, date or venue of a course. In the unlikely event of a course being cancelled, Roland’s liability is limited to a refund of the course fee. All bookings are subject to the above conditions.