Standard RolandCare Service Agreement print systems coverage:

Printer and Ancillaries

• All mechanical, electrical and electronic components
• Printing heads and ink train when used with appropriate and recognised ink systems and when maintained within Roland guidelines
• External drying units
• Chassis, covers and fittings
• Take up systems

Standard RolandCare Service Agreement also includes, where applicable:

• Telephone, email and web support for hardware, software and Roland consumables
• Service loan schemes
• System upgrades – physical, system and software when available

Exclusions

RolandCare Service Agreement does NOT include:

• Printer consumable items such as waste bottles, cutting blades and media
• Accidentally or maliciously caused physical damage
• Damage to printing heads or ink supply systems caused by inappropriate ink use
• Support for non-Roland supplied products
• Computer virus infections; problems caused by network configurations, including firewall/anti-virus software; environmental and power related issues

Damage to equipment caused in transit, if method of transit has not been agreed by Roland DG or an approved logistics company.

PC and Software coverage*

• Roland supplied PC hardware and operating system
• Roland supplied RIP software (Raster Image Processor)
• Roland supplied ancillary software, including drivers and colour profiles

*In the event of a PC or RIP fault Roland may return the system to its installation condition, which may include reformatting the hard drive(s) and removing any customer installed software and hardware. The customer will be responsible for backing up and restoring any image data files and any additional software applications. Due to the continuous and rapid development of PC hardware, Roland cannot provide RolandCare cover for Roland supplied PCs older than 3 years from the original installation date.