Find out why RolandCare customers keep coming back
I'd like to congratulate your team on going above and beyond to deliver excellence in customer support... ...there is, of course, a key difference between doing one's job and loving one's job.OwnerSteve Bell
Roland's engineers will diagnose any problems immediately then complete the work, rather than making two or more visits – something we've experienced with other brands. RolandCare really does care.OwnerClassic Print
Ryan managed to diagnose and rectify the problem... a great example of why I value my warranty so much and why it’s worth every penny to me as it gives me access to experienced engineers when I need help.OwnerThe Vinyl Guys
Do we have to use Roland ink to be covered?
Yes – using third-party ink will void your warranty.
What would normally be covered as part of my preventative maintenance visit?Full hardware check, parts replacement, firmware/software upgrade, training and advice.
Can I cover my machine with RolandCare if it hasn’t been covered before?
RolandCare can cover many current and older machines. Contact us on 01275 335540 to discuss your RolandCare needs.
Will Roland repair my machine if it's not covered by RolandCare?
Yes, an engineer can repair your machine on a time and material basis. When you call, a technical advisor will work through the problem with you. If a solution cannot be found over the phone, an engineer will be dispatched to make any repairs.
Customer Care Helpline
Our opening hours are 9am – 5pm, Monday to Friday.
Before you call, please ensure you have the following:
- The device’s serial number*
- The registered company name
- The registered address
- Ink type & configuration
*There is a silver sticker on the right-hand side, or on the left underneath the power port.