Service & Support
from the people who know your Roland best

How can we help you?

  •  

    Register your new Roland

    Get 1 year's free RolandCare cover

  • Extend your warranty

    Upgrade your support package

  •  

    Browse online resources

    Find drivers, FAQs and videos

  •  

    Submit a support ticket

    Contact us for technical support

Find out why RolandCare customers keep coming back

  • I'd like to congratulate your team on going above and beyond to deliver excellence in customer support... ...there is, of course, a key difference between doing one's job and loving one's job.

    Owner
    Steve Bell
  • Roland's engineers will diagnose any problems immediately then complete the work, rather than making two or more visits – something we've experienced with other brands. RolandCare really does care.

    Owner
    Classic Print
  • Ryan managed to diagnose and rectify the problem... a great example of why I value my warranty so much and why it’s worth every penny to me as it gives me access to experienced engineers when I need help.

    Owner
    The Vinyl Guys

FAQs 

  • Do we have to use Roland ink to be covered?

    Yes – using third-party ink will void your warranty.

  • What would normally be covered as part of my preventative maintenance visit?

    Full hardware check, parts replacement, firmware/software upgrade, training and advice.
  • Can I cover my machine with RolandCare if it hasn’t been covered before?

    RolandCare can cover many current and older machines. Contact us on 01275 335540 to discuss your RolandCare needs. 

  • Will Roland repair my machine if it's not covered by RolandCare?

    Yes, an engineer can repair your machine on a time and material basis. When you call, a technical advisor will work through the problem with you. If a solution cannot be found over the phone, an engineer will be dispatched to make any repairs.  

  • For more FAQ's click here


Customer Care Helpline

01275 335540

Our opening hours are 9am – 5pm, Monday to Friday.

Before you call, please ensure you have the following:

  • The device’s serial number*
  • The registered company name
  • The registered address
  • Ink type & configuration

*There is a silver sticker on the right-hand side, or on the left underneath the power port.