Got a technical problem? We've got you covered

WE ARE OPERATING REMOTELY

Our Head Office is currently closed. Our RolandCare teams are still reachable, and continue to provide remote support but please allow for a potential delay in SLA response times and the possibility of some disruption to field visits. We thank you for your patience.

Let us get you moving again

Call our support line

 

Before you call please ensure you have your machine's:

  • Model number
  • Serial number

Customer care helpline: +44 (0) 1275 335540

Submit a ticket and we'll call you back

Use our online support centre to log a case and get back up to speed.

  • Submit your ticket, uploading images or video if possible
  • Our advisors will discuss your query with you
  • Our team will call you the day before an engineer visit

FAQs 

  • Do we have to use Roland ink to be covered?

    Yes – using third-party ink will void your warranty.

  • What would normally be covered as part of my preventative maintenance visit?

    Full hardware check, parts replacement, firmware/software upgrade, training and advice.
  • Can I cover my machine with RolandCare if it hasn’t been covered before?

    RolandCare can cover many current and older machines. Contact us on 01275 335540 to discuss your RolandCare needs. 

  • Will Roland repair my machine if it's not covered by RolandCare?

    Yes, an engineer can repair your machine on a time and material basis. When you call, a technical advisor will work through the problem with you. If a solution cannot be found over the phone, an engineer will be dispatched to make any repairs.  

  • For more FAQ's click here


Customer Care Helpline

01275 335540

Our opening hours are 9am – 5pm, Monday to Friday.

Before you call, please ensure you have the following:

  • The device’s serial number*
  • The registered company name
  • The registered address
  • Ink type & configuration

*There is a silver sticker on the right-hand side, or on the left underneath the power port.