Report a Fault

  1. Complete the form below with as much detail as you can.

  2. Once your case is logged on our system, a RolandCare technical support advisor will call you back within your SLA

  3. The advisor will talk through your query with you, 65% of all call can be resolved over the phone. - if we cannot resolve it over the phone, we will then progress to scheduling an engineer visit.

  4. Your case will be passed to a RolandCare engineer who will fix your machine on-site at a convenient time.

Our support hours are 9-5, Monday-Friday. Please submit a ticket and we will be in touch as soon as possible.

Out of hours support

Our technical team will respond as soon as possible. In the meantime, please check our online resources or online forum.