Ticket Submitted

What happens next?

  • Once your case is logged on our system, in accordance with your RolandCare SLA, a RolandCare technical support advisor will call you back. If you have any pictures or videos of your issue, please feel free to send them to us at techsupport@rolanddg.co.uk.

  • The advisor will then work with you on your query - if we cannot resolve it over the phone, your case will be passed to our RolandCare Engineer scheduling team.

  • Our RolandCare Engineer scheduling team will allocate one of our RolandCare Engineers to attend to your machine on-site at a convenient time within your SLA.

  • Your case will be passed to a RolandCare engineer who will fix your machine on-site at a convenient time. We will contact you the day before your visit is due to let you know what time and who will be visiting.

 

Calling out of hours

Our technical team will respond as soon as possible. In the meantime, please check our online resources.