Do you use genuine parts?
Yes, our engineers only use 100% genuine Roland parts.
Do we have to use Roland ink to be covered?
Yes – using third-party ink will void your warranty.
What would normally be covered as part of my preventative maintenance visit?Full hardware check, parts replacement, firmware/software upgrade, training and advice.
Can I cover my machine with RolandCare if it hasn’t been covered before?
RolandCare can cover many current and older machines. Please call 01275 335540 to discuss covering an older machine.
Do I get a discount if I have more than one machine on RolandCare?
Yes - if you have multiple machines please contact us to align your warranty start dates.
Will Roland repair my machine if it's not covered by RolandCare?
Yes - an engineer can repair your machine on a time and material basis.
Can I buy more than 1 year’s cover when buying my machine?
Yes - A maximum of 4 additional years can be purchased on select models.
When will I receive a call back from Tech Support?
Between 1 and 10 hours, depending on your level of cover.
When will an Engineer arrive on site?
Arrival times are dependent on your level of cover.
When will I receive a call regarding an Engineer visit?
We will contact you the day before your Engineer visit is due.
Where can I find my machine serial number?
Look for a sticker on the right-hand side or the rear of the machine.
Where can I find the safety data sheets for Roland DG inks?
You can find and download Roland's safety data sheets here.
Where can I find information on the end of life support for my machine?
You can find this information on our global's website here.
Customer Care Helpline
Our opening hours are 9am – 5pm, Monday to Friday.
Before you call, please ensure you have the following:
- The device’s serial number*
- The registered company name
- The registered address
- Ink type & configuration
*There is a silver sticker on the right-hand side, or on the left underneath the power port.