About Roland DG Care

We design, build and care for your Roland

As the manufacturer, nobody knows a Roland like we do. Our engineers are trained by the people who designed and built your Roland, and come equipped with the very latest knowledge and tools to get your machine up and running, fast.

RolandCare is one of the most value-packed warranties in the industry and there is no other cover in the UK that can promise a 98% first time fix rate, using 100% genuine Roland DG parts and guaranteed response times.

 

 

Give Us a Call

Most of your queries can be answered over the phone, without any need of an engineer visit. With a fast and free phone service*, our trained RolandCare Advisors can call you back within a guaranteed response time and get you up and running then and there. If not, they’ll schedule an engineer to fix your machine within you agreed warranty response time. Give us a call on 01275 335540 or log a case.

*Normal telephone charges apply

98% First Time Fix Rate

With RolandCare, all machine fixes are to the highest standard, at the most efficient speed. With a 98% first time fix rate, you can be assured that your machine will be back up and running in no time. Our RolandCare Engineers will arrive on site carrying parts specific to your Roland DG model, ready to make your day better.

100% UK Mainland Coverage for no additional cost

From Scotland to Cornwall, we can get to you and your machine within your agreed warranty response time. And even better, with RolandCare there's no upfront pre-warranty inspection fee; and once you’re under our RolandCare cover, any queries and engineer visits are completely covered.

100% Factory Trained Engineers

Our RolandCare engineers are trained by the people who designed and built your Roland. They know all Roland machines inside-out and come equipped with the very latest tools and knowledge to fix your problem there and then. This is backed up with support from Roland DG's Product Management, Technical Services and Research and Development departments.

Free Maintenance Visits

Included in all RolandCare Extended Service Agreements for printers and printer/cutters is a full annual Service visit. This includes changing the cap tops, dampers, wipers, wiper scrapers and mist pads, plus we'll check the general working condition of your machine and make any necessary upgrades to the Roland DG firmware and software, for no additional charge.

First Year Free

When you purchase Roland DG technology you're covered by our RolandCare Original Warranty for a fixed period. Once this has expired there are a range of comprehensive, fast and flexible RolandCare Extended Warranty packages available to suit your business and budget. To find out more about your first year warranty, click here.

LEARN MORE ABOUT ORIGINAL WARRANTIES

Match your Budget

RolandCare Extended Warranties are available in interest-free monthly instalments, ideal for your business and your budget.