3D Products

RolandCare Extended Warranties – 3D and Prototyping

RolandCare Extended Warranties for 3D and prototyping devices offer your business the ultimate peace of mind, knowing your machine is being cared for by the people who designed and built your machine.

If you would like to enquire about RolandCare Extended Warranty Cover for your machine, call us on 01275 335540.

Businesses looking to begin or extend cover on their Roland DG 3D and prototyping device have several tiers to choose from, with options to suit every business and budget. To find out more about prices, CLICK HERE.




 RETURN TO BASE GOLD SILVER BRONZE

 

Guaranteed response times:
Turnaround time of up to 28 working days

All parts, labour and transport costs including delivery and return.
All telephone and web support

 

Guaranteed response times:
1 hour telephone technical support
1 working day on-site engineer visit, if required*

All parts, labour and transport costs in the UK mainland.
All telephone and web support


 

Guaranteed response times:
3 hours telephone technical support.
2 working days on-site engineer visit, if required*

All parts, labour and transport costs in the UK mainland.
All telephone and web support

 

Guaranteed response times:
4 hours telephone technical support.
4 working days on-site engineer visit, if required*

All parts, labour and transport costs in the UK mainland.
All telephone and web support

 

All RolandCare Extended Warranties on Cutter devices also include the following:

Parts cover

  • All mechanical and electronic components
  • Chassis, covers and fittings

Software cover

  • Roland supplied software
  • Roland supplied ancillary software, including printer/cutter drivers, cutting software and colour profiles

Other cover

  • Telephone, email and web support for software, hardware and Roland consumables
  • Engineer support for hardware
  • Free system upgrades - physical, system and software when available

RolandCare Extended Warranties for Cutter devices do not cover the following:

  • Consumable items
  • Accidentally or maliciously caused physical damage
  • Damage to the system caused by inappropriate use.
  • Computer virus infections; problems caused by network configurations, including firewall/anti-virus software; environmental and power related issues
  • Damage to equipment caused in transit, if method of transit has not been agreed by Roland DG or an approved logistics company.

 

 For further information, read the RolandCare TERMS AND CONDITIONS


* Response time starts when a Roland Technical Support Advisor qualifies an engineer is needed.