RolandCare Extended Warranties – Printers

RolandCare Extended Warranties for Print and Print & Cut devices offer your business the ultimate peace of mind, knowing your machine is being cared for by the people who designed and built your machine.

If you would like to enquire about RolandCare Extended Warranty Cover for your machine, call us on 01275 335540.

Businesses looking to begin or extend cover on their Roland DG print or print & cut device have several tiers to choose from, with options to suit every business and budget. To find out more about prices, CLICK HERE.

 

GOLD

SILVER

BRONZE

Guaranteed response times:

1 hour telephone technical support

1 working day on-site engineer visit, if required*

 

Includes:

2 Service visits per year (months 5 & 10)

 

All parts, labour and transport costs in the UK mainland.

All telephone and web support

 

Free Accidental Head Cover

Guaranteed response times:

3 hours telephone technical support.

2 working days on-site engineer visit, if required*

 

Includes:

1 Service visit per year at month 9

 

All parts, labour and transport costs in the UK mainland.

All telephone and web support

 

Free Accidental Head Cover

 

Guaranteed response times:

4 hours telephone technical support.

4 working days on-site engineer visit, if required*

 

Includes:

1 Service visit per year at month 9

 

All parts, labour and transport costs in the UK mainland.

All telephone and web support

 

Free Accidental Head Cover

 

All RolandCare Extended Warranties on Print and Print & Cut devices also include the following:

Parts cover

  • All mechanical and electronic components
  • Chassis, covers and fittings
  • Printing heads and ink train (provided that Roland approved inks are used and the machine is maintained as per the user manual and Roland guidelines)
  • Roland external drying units
  • Roland take-up systems

Software cover

  • Roland supplied RIP software
  • Roland supplied ancillary software, including printer/cutter drivers, cutting software and colour profiles

Other cover

  • Telephone, email and web support for software, hardware and Roland consumables
  • Engineer support for hardware
  • A loan machine**, for when a repair will take longer than expected
  • Free system upgrades - physical, system and software when available

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RolandCare Extended Warranties for Print and Print & Cut devices do not cover the following:

  • Consumable items such as waste bottles, cutting blades, blade holders, cutter protection strips and media
  • Accidentally or maliciously caused physical damage
  • Damage to the system caused by inappropriate use. For printers this includes damage to printing heads or ink supply systems caused by inappropriate ink use
  • Support for non-Roland supplied products
  • Computer virus infections; problems caused by network configurations, including firewall/anti-virus software; environmental and power related issues
  • Damage to equipment caused in transit, if method of transit has not been agreed by Roland DG or an approved logistics company.

For further information, read the RolandCare TERMS AND CONDITIONS


* Response time starts when a Roland Technical Support Advisor qualifies an engineer is needed. 
** Where available